Effective Date: October 1, 2025
Your privacy is very important to us. Before we get to the details, here’s a summary of our key privacy practices. Read the full policy below.
Privacy Policy
Introduction
Onboard’s privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls, and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”).
Onboard is headquartered in Copenhagen Denmark. The Services are provided to you by Onboard Maritime ApS. Throughout these Terms “Onboard” refers to the relevant service provider providing the Services to you.
This policy is written in English. To the extent a translated version conflicts with the English version, the English version controls.
If you have any questions about our privacy practices, this Privacy Policy, or would like to contact us or our Data Protection Officer, you can do so by the email or addresses the Onboard support mail.
Onboard Maritime ApS
Kongelysvej 14, DK-2820
Gentofte, Denmark.
Mail: info@onboard.blue
CVR: 37940437
Information Onboard Collects
Onboard collects information about you, including information that directly or indirectly identifies you, if you or other Onboard users choose to share it with Onboard. The sources from which we collect this personal information fall into three categories: information you provide, information we collect automatically, and information we collect from other sources. For example, based on how you interact with Onboard and the Services, we may collect information when you track, complete, or upload activities using the Services. Onboard also collects information about how you use the Services. In addition, you may choose to share information about yourself, your friends & family and your activities with Onboard.
Account, Profile, and User
Activity We collect account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services.
Profile, activity and use information is collected about you when you engage in activities such as choosing to upload a photo, video, post, or activity (including date, time and geo-location information as well as your speed and pace and perceived exertion), view others’ activities, or otherwiseuse the Services.
Location Information
We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using the Services. In order for most of our core features (e.g., GPS activity tracking and routes) to function, you must grant us permissions in your device’s privacy controls to track your device location while you use the Services.
If you would like to stop the device location tracking, you may do so atany time by adjusting your the settings in your app.
Content You Share
We gather information from photos, videos, posts, comments, messages, ratings, reviews, and other content you share on the Services, including when you participate in partner events or create group or routes.
Contacts’ Information
You can choose to add your contacts’ information by connecting your contacts from your mobile device or social networking accounts to Onboard. If you choose to share your contacts with Onboard, we will access and store your contacts’ information to identify potential connections and help you connect with each other.
Connected Devices and Apps
We collect information from devices and apps you connect to Onboard in accordance with the consent you givewhen you authorize the connection to Onboard.
Payment Information
When you make a payment on Onboard, you will be asked to provide payment information such as your payment card or other payment details. We use Payment Card Industry (PCI) compliant third-party payment services who may store your credit card information in accordance with applicable standards.
Third-Party Accounts
Onboard allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Meta, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services through Third-Party Accounts, we will collect information you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account providers and is provided to Onboard under their privacy policies. You can generally control the information we receive from these Third-Party Accounts using the privacy controls in your account with them.
Technical Information, Cookies, and Log Files
The Services use log files.The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/timestamp, and number of clicks. IP addresses may be linked to session IDs and device identifiers.
Other Information
We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys. We may also collect information about you from other Onboard users such as when they comment on your activities.
How Onboard Uses Information
Onboard uses the information we collect and receive as described below.
To provide the Services
We use the information we collect and receive to provide the Services, including providing you with the ability to:
- Tracking and share. For example, to compare your past tracking, analyze your training. We may also match your GPS activities to specific segments or routes to analyze your efforts against those of other users and to establish leaderboards.
- Interact with other users. For example, we use personal information, including your name, avatar, and content you choose to share to compete on groups, participate in clubs, challenges, or events, follow other users, message other users, and use features that help users interact with one another, such as group activities.
- Manage your training. For example, to set goals and use your training dashboard.
- To contact you regarding the Services. We use your contact information, which includes name and email address, so we can contact you when needed regarding the Services, for example, to notify you about material changes to our terms.
To customize your experience
We use the information we collect and receive to customize your experience. For example, we may suggest groups, partners, routes, events, or clubs on Onboard that may interest you, users that you may want to follow, or new features that you may want to try.
To provide you with targeted commercial content
We use the information we collect and receive to serve you with relevant promotions, subject to your notification and email preferences.
To assist you with a support request
We use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate are ported issue.
To improve our Services
We use the information we collect and receive, including feedback you provide, to conduct research, and to analyze, develop, troubleshoot, increase functionality, and otherwise improve the Services. To do this, Onboard may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Services.
To communicate with you
We may also use the information we collect and receive to market and promote the Services, activities and events on Onboard, including using email and push notifications, in accordance with your preferences. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.
How Information is Shared
We do not sell personal information or aggregated data for monetary value. We may share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below.
Service Providers
We may share your information with third parties who provide services to Onboard such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote Onboard or display information that may be relevant to your interests on the Services or other websites or services.
Targeted Advertising
We may use the information we collect and receive about you to provideyou with targeted advertising if you accept non-essential cookies using our cookie banner or are receiving marketing communications. If you accept the cookie banner, you may opt-out of targeted advertising by clicking the relevant box. Your device may also allow you to opt out on iOS or Android.
Legal Requirements
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is compelled by or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process, or otherwise permitted by law. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to:
(1) prevent any person from death or serious bodily injury;
(2) to address issues of national security or other issues of public importance;
(3) to prevent or detect violations or fraud or abuse of Onboard or its users;
(4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.
Managing Your Privacy Settings
Privacy Controls
You can adjust your settings at any time in the Onboard app.
Adjust Notification and Email Preferences
You can adjust your settings at any time in the Onboard app.
Updating Account Information
You can adjust your settings at any time in the Onboard app.
Deleting Information and Accounts and Downloading Your Data
You can download your account or delete your data using our self-service tools. To download your data, including your activity files, follow the instructions in the app.
You can also delete your account by following the instructions in the app. After you make an account deletion request, we permanently and irreversibly delete your personal information from our systems, including backups. Once deleted, your data, including your account, activities etc. cannot be reinstated.
Following your deletion of your account, it may take up to 45 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and takeother actions permitted by law.
Note that we do not have control over content you have shared directly or publicly with others.
Onboard also provides you the option to remove individual activities youhave posted without deleting your account. Once removed, the activities may remain on Onboard's systems until you delete your account.
How We Protect Information
Onboard implements measures to ensure that your information is treated securely and consistently with the terms in this Privacy Policy. We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of your information and designed to protect against unauthorized use, disclosure, or access to personal information. In addition, you can take steps to protect your account and information such as creating a unique password for Onboard that is not easily guessed and that you don't use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.
Your Legal Rights & How to Exercise your Legal Rights
Privacy laws provide certain rights to users in certain jurisdictions. Below are rights that may be available to you under applicable laws.
Rights to Rectify, Restrict, and Delete
You have the right to rectify, restrict, or delete personal information, including by requesting that we correct (rectify) where inaccurate, restrict, or delete your personal information on your behalf. Note that these requests are subject to certain limitations, for example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to process transactions and facilitate customer requests, and for certain other business purposes described in this Privacy Policy. You can rectify, restrict, or delete much of your information by logging into your account, such as to edit your profile, delete content like photos or videos you have posted, remove individual activities from view.
Privacy Policy Updates
Onboard reserves the right to modify this Privacy Policy at any time. If we make changes to this privacy statement we will post the revised privacy statement and its effective date on the Onboard website. If we make changes we deem to be material, we will provide prominent, advance notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your account/app